Why did I get the message that my game contains a virus?
Virus messages occur when a security or antivirus program falsely identifies our secure games or applications as harmful. We take these situations very seriously and can assure you that your computer has not received any type of virus from Big Fish Games. Our products are guaranteed virus free and are tested rigorously before they’re released to the public.
The false message appeared because antivirus programs will sometimes mistakenly identify safe software as containing a Trojan or virus. These programs update their virus definition files on a daily basis and can sometimes be too strict. In an effort to catch every harmful file, legitimate files will also occasionally be flagged as unsafe. We have good relationships with many antivirus providers and will work directly with the company you use to quickly resolve this issue.
If you've received a virus message while playing one of our games, please contact us for assistance. In the subject heading of your question, type Virus. In the message portion, please provide us with the following information:
- The game that is causing the issue.
- The name of your antivirus company.
- The message alert from the company. What have they found? (Trojan, virus, worm, for example)
- The Big Fish Games file that was detected as being infected. (Note: the name of the file might end with .exe.)
Once we have this information, we’ll contact your antivirus company immediately. They will then scan the game’s files in order to determine if there is any risk. Once the safety of our product is confirmed, the game will then be removed from detection in the company’s next antivirus update. In all previous instances it has been determined that our products were indeed safe and the companies admitted error in falsely detecting them as infected.