Delayed Response Times


Our response time is currently longer than our typical 24-72 hour wait times. We apologize for any inconvenience this might cause. To help ensure we are able to address all questions and details in a timely fashion, please avoid submitting multiple new tickets while waiting for a response, as we work on providing assistance as soon as possible.

Announcement about COVID-19


Our collective community is at the heart of everything we do here at Big Fish, and our thoughts go out to everyone around the world who has been affected by COVID-19. 

As a company, we are continuing to carefully monitor the situation as it evolves and take the appropriate measures as recommended by the CDC and other leading health authorities.  

Our entire Big Fish team is working diligently to provide the same high-quality gameplay that our players are used to, and our support team is here should you need anything.  

Thank you for your continued support. 

Updated information for macOS Catalina!


With the release of macOS Catalina (10.15), Apple has made the decision to stop support for 32-bit apps. This means that systems running macOS Catalina (10.15) and newer will not be able to play our 32-bit games.

Check out our instructions about how to download and play select games 64-bit apps on macOS Catalina!

To learn more about macOS Catalina, please read our help article.

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