Errors 760, 900, and 257700

How do I fix an error 760, 900, or 257700?

If you received an error 760 or error 900, please try the steps below to reinstall the Big Fish Games app.

Reinstall the Big Fish Games app

Click on your operating system below to see the steps:

Windows XP Users

1. Open the Start menu and select Control Panel.
2. Double-click Add/Remove Programs.
3. Remove the program titled Big Fish: Game Manager.
4. Follow the directions on your screen to remove the Big Fish Games app from your computer.

After following the above steps to uninstall, click the following link to download the Big Fish Games app and reinstall it: Download Big Fish Games app.

Windows 7 and Vista Users

1. Open the Start menu (Windows button) in the bottom left of your screen, then select Control Panel.
2. Under the Programs heading, click Uninstall a program.
3. Select Big Fish: Game Manager from the list, and click the Uninstall/Change button near the top.
4. Follow the directions on your screen to remove the Big Fish Games app from your computer.

After following the above steps to uninstall, click the following link to download the Big Fish Games app and reinstall it: Download Big Fish Games app.

Windows 8 Users

1. Move your mouse cursor to the bottom left corner of the screen and right-click.
2. Select Control Panel and click Uninstall a program.
3. Select Big Fish: Game Manager from the list, and click the Uninstall/Change button near the top.
4. Follow the instructions on your screen to remove the Big Fish Games app from your computer.

After following the above steps to uninstall, click the following link to download the Big Fish Games app and reinstall it: Download Big Fish Games app.

Windows 10 Users

First, uninstall the Big Fish Games app using the steps below:

1. Open the Windows start menu.
2. Select Settings.
3. In the 'Find a setting' bar, type "Programs and Features" then press the Enter key.
4. Select Programs and Features.
5. Select Big Fish: Game Manager from the list.
6. Click Uninstall.
7. Proceed with the directions on your screen to remove the Big Fish Games app from your computer.

After following the above steps to uninstall, click the following link to download the Big Fish Games app and reinstall it: Download Big Fish Games app.

Mac Users

OSX 10.6 and higher users

To uninstall the Big Fish Games app, move the app to the trash can on your desktop and then empty the trash to delete the files.

After following the above steps to uninstall, click the following link to download the Big Fish Games app and reinstall it: Download Big Fish Games app.

OSX 10.4 and 10.5 users

Please uninstall the Big Fish Games app by following the above instructions, but do not use the above download link. Please go to Big Fish Games and download any free trial (or any game from your Purchase History). This will automatically install the correct version of the Big Fish Games app on your Mac.

Still having trouble?

If you're still getting the 760 error after reinstalling the app, it may be because your security software (such as anti-virus or firewall) is interfering with your game downloads. For more information, please see the Adjust firewall settings section of our Problems Downloading or Installation Failed help article.