Having technical trouble with a Mac game?
If you have trouble downloading or displaying a Mac game, or if you're seeing an error message, follow the steps below.
Game won't download?
If you're having trouble downloading a Mac game, make sure that you have the latest version of StuffIt Expander. This is a Mac program that helps open different file types, including those used to start game installations.
To download/update StuffIt Expander:
- Go to the StuffIt Expander Mac Downloads site.
- Click Stuffit Expander - Mac to head to the download for the program.
- Once StuffIt Expander is installed to your Applications folder, try downloading and installing your game again.
Game crashing, freezing, not displaying properly, or showing an error?
If a game is experiencing these issues, first make sure that you have the latest software updates for your Mac.
Please install the following official updates:
You can also try lowering your screen resolution to make the game more compatible with your graphics settings.
To lower your screen resolution:
- Open the Apple menu.
- Select System Preferences.
- Click on the Displays icon.
- Select the Display tab to adjust your resolution to 1024 x 768.
- Try playing your game again.
Still having trouble?
Please follow the steps below to uninstall and reinstall your game and create a new player profile:
To uninstall and reinstall your game:
- Uninstall and reinstall the game, making sure that the game installs to your Applications folder.
- Once you've removed the game's files from your system and reinstalled the game, make sure that all other programs are closed.
- Start the game, create a new player profile, and try playing again.
Game displaying off-center on your screen?
This can happen especially on newer Macbook Pro computers using the Retina Display. It can be fixed in a few simple steps to adjust the Automatic Graphics Switching setting.
To turn off Automatic Graphics Switching:
- Open the Apple menu.
- Select System Preferences.
- Click on Energy Saver.
- Find the Automatic Graphics Switching option and make sure that the box next to it is not checked.
- Try playing your game again.
Another Game Currently Running error?
The Another Game Currently Running (Error 809) message can appear if a game or strategy guide is still docked and you attempt to open another game.
To close a game or strategy guide that is still running:
- Right-click on the game's icon in your Dock at the bottom of the screen.
- Select Quit or Force Quit.
Next, try opening your game again.
If you still receive this error, the game may not be compatible with your Mac. Please check the system requirements on the game page or Contact Customer Support. If possible, please include a Dr. Felix Diagnostics Report in your message to Customer Support.
Unable to right-click?
All Mac users
To right-click, hold the Ctrl key on your keyboard and click your mouse.
If your computer was purchased more recently, you may have received the Mighty Mouse from Apple. To use the right button on your Mighty Mouse: open the Apple menu, select System Preferences, then Keyboard & Mouse, then click the Mouse tab. Next, set the right button as the Secondary Button.
Macbook users
To configure right-clicking on your trackpad, open the Apple menu, select System Preferences, then Keyboard & Mouse, then click the Trackpad tab. Next, check the option to Place two fingers on trackpad and click button for secondary click. Once this setting is in place, simply click the trackpad while you have two fingers on the pad.