How can I adjust my network connection settings in order to download my game?
If you are having trouble downloading your PC game, try adjusting your network connection settings from the Options menu of the Big Fish Games app by following the steps below:
- In the upper right corner of the Big Fish Games app, click Options.
- Select the Advanced tab at the top of the Options screen.
- Confirm that the Default (recommended) option is selected before downloading your game.
- If the download is not successful, select the Alternate Method and try again.
We encourage you to try both of these options in order to determine which one works best with your network connection.
Still having trouble? Adjust your firewall settings
Security programs can prevent the app from completing the game download and activation process. To resolve this, add the Big Fish Games app (and related applications) to your firewall or security program's safe list. See our Problems Downloading or Installation Failed article for specific instructions on how to adjust your firewall settings.