Error When Opening Big Fish Games App (Game Manager)

Why do I get an "error has occured" message when downloading a game or opening the Games app?

This error can happen if the Games app (Game Manager) is missing files that are necessary for it to work properly. You may encounter this error when trying to download a game, play a game, install the app, or open the app.

To fix this, we will need to uninstall the app, then install it again. While doing this, we also need to manually remove some files so that the app can install working versions of those files.

Reinstall Big Fish Games app and remove bad files

Please click on your operating system below to see the steps:

Windows 7/Vista

First, let's uninstall the Games app.

1. Open the Start menu (Windows button) in the bottom left of your screen, then choose Control Panel.
2. Under the Programs heading, click Uninstall a program.
3. Choose Big Fish: Game Manager from the list, and click the Uninstall/Change button near the top.
4. Follow the directions on your screen to remove the Big Fish Games app from your computer.

Now let's un-hide your hidden folders, so we can find the files we need to delete:

1. Open the Start menu (Windows button).
2. At the bottom of the Start menu, type Folder Options into the Search box, then press the Enter key.
3. Click on the View tab at the top and check the option to Show hidden files and folders (in Windows 7, this option is called Show hidden files, folders, and drives).
4. Click Apply, then OK.

Afterwards, let's find and delete the files that the uninstall process may have missed:

1. From your desktop, double-click My Computer.
2. Double-click on Local Disk (C:) and open the Program Data folder.
3. Once you're in the Program Data folder, please open the following folders in this order: Big Fish, then cef.
4. Once you're in the cef folder, you'll see 3.1180.823.
5. Right click the 3.1180.823 folder and choose Delete.

Now we just need to install the Big Fish Games app again. Click the following link to start downloading:

• Download Big Fish Games app.

Windows 8

First, let's uninstall the Games app.

1. Place your mouse over the bottom left corner of the screen and right-click.
2. Choose Control Panel and click Uninstall a program.
3. Choose Big Fish: Game Manager from the list, and click the Uninstall/Change button near the top.
4. Follow the directions on your screen to remove the Big Fish Games app from your computer.

Now let's un-hide your hidden folders, so we can find the files we need to delete:

1. Place your mouse over the bottom left corner of the screen and right-click.
2. In the menu that appears, click on Search, then click on Settings underneath the search box.
3. In the blank search box, type Folder Options.
4. In the left panel, go ahead and click Folder Options.
5. You'll be taken to your desktop where the Folder Options will open.
6. From there, click on the View tab. In the Hidden files and folders category, check Show hidden files, folders, and drives and click OK.

Afterwards, let's find and delete the files that the uninstall process may have missed:

1. Place your mouse over the bottom left corner of the screen and right-click, then choose Run.
2. Type or copy and paste the following text exactly as it appears into the Run window, then press the Enter key on your keyboard: C:\ProgramData\Big Fish\cef
3. A folder window will open, and you should see another folder called 3.1180.823.
4. Right click on the 3.1180.823 folder and choose Delete.

Now we just need to install the Big Fish Games app again. Click the following link to start downloading:

• Download Big Fish Games app.

Windows XP

First, let's uninstall the Games app.

1. Open the Start menu and select Control Panel.
2. Double-click Add/Remove Programs.
3. Remove the program titled Big Fish: Game Manager.
4. Follow the directions on your screen to remove the Games app from your computer.

Now let's un-hide your hidden folders, so we can find the files we need to delete:

1. From your desktop, double-click My Computer.
2. In the top row of menus, open the Tools menu and select Folder Options.
3. Click on the View tab at the top and check the option to Show hidden files and folders.
4. Click Apply, then OK.

Afterwards, let's find and delete the files that the uninstall process may have missed:

1. From your desktop, double-click My Computer.
2. Double-click on Local Disk (C:) and open the Documents and Settings folder.
3. Once you're in the Documents and Settings folder, please open the following folders in this order: All Users, then Application Data, then Big Fish, then cef.
4. Once you're in the cef folder, you'll see 3.1180.823.
5. Right click the 3.1180.823 folder and choose Delete.

Now we just need to install the Big Fish Games app again. Click the following link to start downloading:

• Download Big Fish Games app.