What is the refund and exchange policy?
We offer trials for most of our PC and Mac games so that you can make sure that a game is enjoyable and compatible with your computer. Before buying a game, we strongly encourage you to try the trial first.
Once a standard version PC or Mac game has been purchased or activated, the order is non-refundable. Replacement coupons may be offered on a case by case basis. There are no refunds for Big Fish Points.
For more information about refunds and exchanges, please see our Terms of Use and the Big Fish Game Club Terms of Service.