What is the refund and exchange policy?
We offer free trials for most of our PC and Mac games so that you can make sure that a game is both enjoyable and compatible with your computer. Before buying a game, we strongly encourage you to try it for free.
Once a standard version PC or Mac game has been purchased or activated, the order is non-refundable. Replacement coupons may be offered on a case by case basis. There are no refunds for Big Fish Game Club credits or gift certificates.
Upgrading a standard version game to a Collector's Edition
If you've already purchased a standard version game and would like to upgrade to the Collector's Edition, we will offer a full refund or replacement of the standard version game after the Collector's Edition has been purchased, as long as the Collector's Edition was not purchased at a sale price.
Before contacting Customer Support to replace or process a refund for the standard version game, please purchase, install, and then open the Collector's Edition at least once. (If you've already played part of the game, this should help save your player profile and game progress, preventing the game from starting at the beginning.)
Please keep in mind that we are not able to upgrade a standard version game to a Collector's Edition if the Collector's Edition was purchased at a sale price.