Taking a Screenshot

How do I take a screenshot to send with my support ticket?

Screenshots are just snapshots of what's currently visible on your computer screen, and they can be very helpful when you want to show a Customer Support Representative exactly what you're seeing on your screen.

Just follow the steps below to take a screenshot of everything that's currently visible on your screen. Once your screenshot is saved as a file on your device, you can attach it to an email message.

Please select a heading below to jump to a specific section:

• Android 
• iOS
• Windows 10
• Windows 8 / 8.1
• Windows 7 / Windows Vista
• Windows XP
• macOS

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Android

1. Press and hold the Power button and the Volume Down button at the same time.
   Note: You should see a white flash and hear a camera clicking sound, if you have sound enabled.
2. The screenshot will be saved to your Gallery.

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iOS

1. Press the Home button and the Sleep/Wake button on your device at the same time.
   Note: You should see a white flash and hear a camera clicking sound, if you have sound enabled.
2. The screenshot will be saved to your Gallery.

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Windows 10

1. Select the Search the web and Windows box and type in snip.
2. Select the Snipping Tool Windows application and select New.
3. Drag the cursor around the area you want to capture.
   Note: If you need time to reposition or make adjustments to the items on your screen (for example, to bring up an error or other item that you want to capture), select Cancel.
4. Select File, then Save As to save your new image somewhere you can easily find it, such as your Desktop.

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Windows 8 / 8.1

1. From the Windows 8 desktop, move your mouse into the lower-left corner of your screen and right-click.
2. Click the Search icon.
3. Type snip into the search box, then press the Enter key.
4. Open the Snipping Tool, which will automatically be ready to take a picture of your screen.
   Note: If you need time to reposition or make adjustments to the items on your screen (for example, to bring up an error or other item that you want to capture), select Cancel.
5. When ready, select New, then drag your cursor around the area you want to capture.
6. Select File, then Save As to save your new image somewhere you can easily find it, such as your Desktop.

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Windows 7 / Vista

1. Open the Start menu (Windows icon button in the lower left corner).
2. In the Search box at the bottom of the Start menu, type in snip.
3. Open the Snipping Tool, which will automatically be ready to take a picture of your screen.
   Note: If you need time to reposition or make adjustments to the items on your screen (for example, to bring up an error or other item that you want to capture), select Cancel.
4. When ready, select New, then drag your cursor around the area you want to capture.
5. Select File then Save As to save your new image somewhere you can easily find it, such as your Desktop.

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Windows XP

1. Press the PrtScn (Print Screen) key on your keyboard.
   Note: This key can usually be found in the upper-right area of the keyboard.
2. When you do that, the image is copied to your Windows clipboard.
   Note: To view and save the image, it must be pasted into a graphics program (such as Paint).
3. To open Paint, select the Start button, then Accessories, and then Paint.
4. Paste the image into the Paint document by selecting Edit at the top, and selecting Paste from the menu.
5. Select File then Save As to save the image to a location of your choice on your computer.

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macOS

1. On your keyboard, press ⌘ +Shift + 4.
2. Drag the cursor around the area you want to capture.
3. The image will save to the desktop as a picture.