Cookie Policy Dialog Popping Up on Every Page / Login issues

If you are experiencing an issue where the cookie policy dialog keeps appearing on every page, or have issues with signing in on our webpage, please, follow the steps below:

This is often caused by browser security extensions that block the download of the consent cookie. 

Step 1: Check for Browser Extensions

1. Open Your Browser: Start by opening the web browser where you are experiencing the issue.
   
   
2. Access Extensions: Navigate to your browser's extensions or add-ons page. This can typically be found in the browser's settings menu.

• Chrome: Click the three dots in the upper-right corner > More tools > Extensions.
• Firefox: Click the three lines in the upper-right corner > Add-ons and Themes.
• Edge: Click the three dots in the upper-right corner > Extensions.
• Safari: Click Safari in the menu bar > Preferences > Extensions.
  
  

Step 2: Identify and Adjust Security Extensions

1. Review Installed Extensions: Look through the list of installed extensions and identify any security or privacy-related ones.
   
   
2. Adjust Settings:

• Click on the extension to view its settings.
• Look for options related to site permissions or blocking cookies.
• Add bigfishgames.com to the allowed list or whitelist it.
• Save any changes.
  
  

Step 3: Test the Changes

1. Reload the Website:  After adjusting the settings, refresh the webpage.
   
   
2. Check for the Cookie Policy Dialog: The cookie policy dialog should no longer appear on every page. If the issue persists, repeat the process for other extensions.
   
   

Step 4: Common Issues Related to Signing In and Cookies

1. Sign-In Issues: If you are experiencing issues signing into your account, adjusting the extension settings to allow cookies can often resolve this.
   
   
2. Other Cookie-Related Issues: Allowing the website in your browser security extension settings can also fix other common problems related to cookies, such as staying logged in or saving preferences.
   
   

Additional Tips

• Disable and Test: If you are unsure which extension is causing the issue, try disabling all extensions and re-enable them one by one, testing the website each time.
  
  
• Clear Browser Cache: Sometimes clearing your browser cache can help resolve cookie-related issues. Go to your browser settings and clear the cache and cookies.

By following these steps, you should be able to resolve the issue with the cookie policy dialog popping up and improve your overall browsing experience. If you need additional help, feel free to reach out to our Customer Support Team.