Why can't I access my account in a game?
The game may not have permission to use memory that it needs to access your account information. This information includes things like your existing profile and friends.
How do I fix this?
Follow the steps below to allow the game to access external storage:
- Go to your home screen.
- Tap the apps button.
- Tap the Settings app.
- Tap Apps.
- Tap the title of your game (Dungeon Boss used as an example).
- Tap Permissions.
- Tap the Storage switch.
- When it is on, the switch will flip to the right and turn blue.
The game should now be able to access your account information. These steps will also allow you to use the same account in multiple Big Fish games.