How do I get a refund? (Android)

How do I get a refund?

In most cases, Google Play handles all billing matters. Big Fish simply applies the credit once Google processes the order.

Since we don’t handle your credit card, to request a refund, it’s best to contact Google directly.

If you are requesting a refund within 48 hours of your purchase:

1. Visit Google's Returns and refunds on Google Play help article.
2. Select Option 2: Request a refund on the Google Play website.

If you are requesting a refund after 48 hours of your purchase:

1. Tap Apps, games, & in-app purchases (including subscriptions).

Provide Google with as much information as possible, such the Order number for the purchase.